Effective Date: November 2014
The terms “we,” “our,” “us” and “Authorized Service Provider” ” collectively refer to ResMed’s Authorized Service Provider and its affiliates. We are committed to protecting the privacy and security of your personally identifiable information. We want to share with you how we treat personally identifiable information about you that we receive in connection with the website sleep.mysplus.com /shop.mySplus.com (the “Microsite”), operated solely to process payments for S+ from ResMed (“S+”).
In general, you can visit the Microsite without telling us who you are or revealing any personally identifiable information about yourself. However, you should be aware the intent of the Microsite is to allow for the submission of personally identifiable information, including your name, date of birth, address, email address, phone number(s), credit card or account information, and any other information necessary to process your order of S+. We collect your personally identifiable information only if you voluntarily submit the information to us for processing an order for the S+. For your information, through certain technologies employed by the Microsite, we also collect non-personally identifiable information about you. For more details about this type of data collection, please refer to the section below on cookies.
To protect your security and privacy, we require that you or your legal representative (as opposed to a third party on your behalf) enter the personally identifiable information that we collect and that the information be current. We disclaim any legal duty to verify the accuracy of any personally identifiable information that you provide to us beyond what may be required by law for the particular purpose for which the information is to be used. You are free to access your personally identifiable information that we have on file by contacting our Customer Service department by phone at 1-866-202-2973.
We use the personally identifiable information about you that you provide to us for processing and completing orders and processing your payment. We also use your personally identifiable information to communicate with you, for example, to provide you with communications about your order, including but not limited to communications, via email or text. The personally identifiable information will only be retained for the period necessary to process your order and to provide information to ResMed about your order of S+.
We will provide ResMed with certain personally identifiable information about you (other than credit card information) so they might further engage with you about your purchase and utilization of S+. We may also share the personally identifiable information about you that you provide to us with trusted companies we work with to provide services for us, such as fulfilling orders you submit, or collecting and processing information on our behalf. These companies our vendors are contractually bound to use personally identifiable information that we share with them only to perform the services we have engaged them to provide.
We may also share your personally identifiable information if some or all of the business of ResMed is transferred to another entity by way of merger, sale of its assets or otherwise.
We may also collect and group demographic and preferences information, responses to surveys and other personally identifiable information that we collect from you into an aggregate, non-personally identifiable form for disclosure to our existing or potential business partners, affiliates, sponsors, regulators as part of further product development, including as part of a pre-market submission with the FDA, or other third parties. However, please be assured that this aggregate data will in no way personally identify you or any other parties participating in the Microsite.
From time to time, we may collect general, non-personal statistical information about the use of the Microsite, such as how many visitors visit a specific Microsite, how long they stay on the Microsite and which hyperlinks, if any, they “click” on. We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below in the section on cookies. We collect this information in order to determine which areas of the Service are most popular and to enhance the Microsite. As with other aggregated data, we may disclose such data to our existing or potential business partners, affiliates, sponsors or other third parties, but this aggregate data will in no way personally identify you or any other users of the Microsite.
Please note that under the laws of jurisdictions in which your personally identifiable information may be held or processed, including the United States, that information may be accessed by law enforcement authorities or the courts. If you would like to obtain information about our policies and practices with respect to processing of personally identifiable information in the United States, please contact us at the address set forth below.
We do not knowingly collect personally identifiable information from children. If you are under 13 years of age, then please do not use or access any aspect of the Microsite at any time or in any manner.
We may also employ software technology known as “web beacons” or “clear GIFs,” which helps us keep track of what content on our Microsite is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are embedded in the web pages you review, so they are not stored on your hard drive.
For your convenience, the Microsite may from time to policies because we have no control over information that is submitted to, or collected by, these third parties.
We use industry standard security measures to safeguard information concerning, and submitted by, users like you. Despite the security measures employed by us, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet or as part of a mobile application.
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